WAEL's CV
WAEL FATHI RASHED IBRAHIM
Sales Executive | Retail Operations
Profile summary
Experienced sales executive with 15 years of background spanning retail operations, client acquisition, and direct sales. Recognized for meeting quotas, analyzing customer needs, and supervising personnel across multiple locations. Committed to delivering quality service and supporting cross-functional team execution.
Career highlights
Sales Target Achievement: Exceeded monthly sales quotas consistently at over 100 percent through cold calling, lead research, and customer needs analysis.
Team Training and Management: Trained 7 new sales representatives while coordinating schedules, monitoring performance metrics, and supervising store operations.
Customer Relationship Management: Addressed customer inquiries, resolved complaints, and performed cost benefit evaluations to maximize client satisfaction across retail locations.
Key skills
Professional experience
Reports to sales management while operating within Dubai markets, driving client acquisition and revenue generation. Coordinates direct sales outreach, pipeline tracking, and customer needs analysis. Guides the execution of daily prospecting and client communication workflows.
- Maintained sales quotas by achieving over 100% every month.
- Researched potential leads from business directories, web searches, or digital resources.
- Performed cost-benefit and needs analysis of existing and potential customers to meet their needs.
- Reached out to customer leads through cold calling.
- Tracked weekly, monthly, and quarterly performance and sales metrics.
Directed theater operations and personnel in Alexandria, Egypt, maintaining safety standards and facility cleanliness. Supervised external vendors and contractors while coordinating inventory and refreshment services.
- Supervised theater personnel to complete daily tasks and assisted with staff training operations.
- Maintained exterior facilities, parking lot grounds, and equipment in a safe condition.
- Managed vendor contractors and processed the receipt and storage of perishable inventory items.
Shaped sales and communication standards, steering direct client engagement across retail operations. Addressed customer inquiries and executed presentations to match product offerings with buyer requirements.
- Executed cold calling to contact prospective customer leads and generate outreach.
- Conducted cost-benefit and needs analysis for existing and potential clients.
- Resolved customer complaints and issues to expedite service recovery.
- Trained 7 new sales representatives.
- Supervised sales representatives and assistants while receiving and reporting on all incoming sales leads.
- Prepared and served quality refreshments while maintaining safe and clean operating conditions for customers and staff.
- Received and stored perishable and non-perishable items, replenishing workstations, materials, and supplies as required.
Education
- Grade Very Good
Languages
Arabic · Professional
English · Intermediate